Return & Refunds

Returns and Refunds:

If for any reason Customers are not satisfied with the 'order placed, the merchandise may be exchanged for size or color and a voucher or partial refund will be issued within 14 days from the date of delivery of the order.

The security label must still be intact and attached to the returned merchandise.


Returns must be shipped within 14 days of the order delivery date.

In order to request a return, an email must be sent to indicating the order number and reason for the change.

Types of returns:

- size/color change

Return shipping is free of charge if you return merchandise for size/color change due to our error.

- Partial refund

In case a refund is requested, the cost of shipping and all import taxes will be borne by the Customer.

Refunds will be made as soon as the returned merchandise has been inspected and accepted.

For orders paid by Credit Card or PayPal, the refunded amount will be available to Customers in approximately 10 days and by the next billing statement. Processing time may vary depending on the Credit Card circuit.

Orders paid for by wire transfer will be refunded to the originating account.

All refunds will be issued in the same currency as the original purchase. Any differences in the amount refunded are due to fluctuations in exchange rates, and will not be refunded.

Terms And Conditions For Return:

The security label must still be intact and attached to the returned items. Items must not have been worn, washed or altered in any way and must show no signs of use. Shoe soles must be in perfect condition and not marked in any way.

Items must be returned with all original labels, packaging and other accessories (dust bags, hangers, garment covers, etc.) received with the order.

Shoes and other accessories must be returned with their original boxes, which must not be damaged and/or altered or used as an outer package for shipping.

Returns must be placed in the MGEMOZIONI.IT box.

In the case of defective or incorrect merchandise, Customers must follow the instructions above. MGEMOZIONI.IT reserves the right to request photographic support for defective or incorrect products before proceeding with reimbursement of shipping and import fees.

Items that have a sign of use or wear will be returned to the Customer.

Collection of authorized returns with the MGEMOZIONI.IT courier account number must be from the same country as the original shipment.

In the event that the return shipment requires pickup or payment of additional fees, MGEMOZIONI.IT reserves the right to refuse returns sent with a courier other than the one specified in the confirmation email.

MGEMOZIONI.IT reserves the right to refuse unauthorized and/or unsent returns in accordance with our return policy detailed on the website. In the case of unauthorized or non-conforming returns, the merchandise will be shipped back to the shipping address specified in the original order. If an unauthorized return is accepted, MGEMOZIONI.IT will deduct a 10% administrative fee and third party fees for the refund.

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